Privacy Policy & Data Collection Statement
Introduction
- This Privacy Policy is the official privacy policy of Ghost Rider Motorcycles and its subsidiaries and other related bodies corporate (“GRM”). It applies to all personal information collected by GRM, including via www.riderperformance.com.au and any related GRM website, social media page, and from an individual via any other means, including physically or electronically (together, the Collection Channels).
- In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what controls you have over our use of it. We appreciate that you may have certain concerns about how your personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws including the Australian Privacy Principles.
- In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.
Collection of Information
How GRM collects, uses and discloses personal information
- At or before the time the personal information is collected by us via a particular Collection Channel, we will take reasonable steps to provide you with a collection statement to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected. We will not collect or monitor any personal information about you without your consent, included as provided in this privacy policy.
Active information collection
- In particular, GRM will collect your personal information from you in the following situations:
- If you contact GRM, we may keep a record of that correspondence;
- When you participate in any offers, promotions or marketing activities.
- When you apply for and/or establish and/or access an account or order a product;
- When you conduct certain types of transactions such as cheque purchases or refunds;
- When you submit your e-mail address via our Website or provide us with personal information via any medium, including our Website;
- When you place an order via our Website to purchase goods, in which case we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
- When you interact with our Website for a specific purpose; and
- When you use or browse a Website or Application generally.
Cookies and Passive Information Collection
- As you navigate through our Website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of our Website are most commonly accessed. This information is generally not linked to the identity of visitors, except where our Website is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing our Website, such as when you are logged into an account.
- We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other personal information collected from you from time to time via our Collection Channels, in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing our Website via links in an email we have sent and/or by accessing our Website where you have identified yourself, you consent to the collection of such information where it is personal information.
Platform and Browser Permissions
- You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for "cookie" in the "Help" portion of your browser.
- Mobile platforms such as iOS and Android generally define certain types of information or data that applications cannot access without your consent. Each platform has its own permissions system for obtaining your consent. For example, the iOS platform generally alerts you the first time an application wants permission to access certain types of data, such as location services, and will let you choose whether or not to consent to that request. Android devices will generally notify you of the permissions that an application seeks before you first use the Application, and your use of the application constitutes your consent. For iOS devices, you can generally manage your platform level permissions via the Settings section on your device. For Android devices, you can generally manage your platform level permissions.
Children
- Personal information will not be collected by any person who is known by GRM to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.
Direct Marketing
- GRM and our promotional partners or trusted third parties either in Australia or overseas, may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.
- GRM does not send advertising or marketing information unless we have your express or inferred consent in accordance with Australian laws. If you receive communications from us which you do not wish to receive, you may remove your name from the database either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting us via the contact details in this Privacy Policy. Please allow 30 days for this request to be processed.
- Despite removing your name from the database from receiving future advertising and marketing information, we may send you non-commercial “Administrative Emails”. Administrative Emails relate to your user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular user account. If you do not wish to receive such communications, you may remove your name from the database by utilising the functional unsubscribe facility.
Security and storage
- We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.
- Only authorised team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.
- Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
- No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, GRM cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once GRM receives your transmission, it makes every reasonable effort to ensure its security on our systems.
- Personal information is de-identified or destroyed securely when no longer required by us.
- GRM retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
Access to and correction of personal information
- GRM is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
- You may request access to personal information about you held by GRM. Requests for access to your personal information should be made to:
Ghost Riders Motorcycles
UNIT 1 / 13 MOTTO COURT, HOPPERS CROSSING, VIC, 3029
AUSTRALIA
Telephone: 03 9749 0884 (OFFICE)
Email: office@ghostridersmotorcycles.com.au
- Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
- Inaccurate information will be corrected upon receiving advice from you.
- If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
- GRM will respond to any requests for access or correction within a reasonable time of receipt of the request.
- GRM is not responsible for removing your personal information from the lists or databases of any third party who has previously been provide your information in accordance with this privacy policy.
Complaints
- If you have a question or complaint about our Privacy Policy or GRM's collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to GRM at the contact details set out in this policy.
- We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.
Sale of the Company
- If GRM merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this privacy policy.
Acceptance
- You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.
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